Return Policy

1. Eligibility for Returns:

   • We accept returns within 30 days from the date of delivery.
   • The item must be in its original condition, unused, and in the same packaging as when you received it.
   • Certain items such as [list any non-returnable items] are not eligible for return due to health and safety reasons.

2. Initiation of Return:

   • To initiate a return, please contact us via our contact section
   • Provide your order number, the item(s) you wish to return, and the reason for the return.
   • Our customer support team will guide you through the return process and provide you with further instructions.

3. Return Shipping:

   • Unless the return is due to our error (e.g., wrong item received or damaged during shipping), the customer is responsible for return shipping costs.
   • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process:

   • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in point 1.
   • If the return is approved, we will process your refund to the original payment method used for the purchase.
   • Please note that the original shipping charges are non-refundable, except in cases where the return is due to our error.
   • Depending on your payment provider, it may take some time for the refund to be reflected in your account.

5. Exchanges:

   • Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us within 24-48 hours of receiving the order.
   • Provide details and, if possible, include photographs of the damaged or defective item.
   • Our customer support team will assist you in resolving the issue by offering a replacement, a refund, or a suitable solution.

7. Non-Receipt of Order:

   • In the event that your order does not arrive within the estimated delivery timeframe, please contact our customer support team.
   • We will investigate the matter and take appropriate action to ensure you receive your order or offer a refund if necessary.

Please note that this is a sample return policy, and we reserve the right to modify or update it at any time. We recommend reviewing our return policy periodically for any changes.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team. We value your satisfaction and will do our best to provide a seamless shopping experience.